Frequently Asked Questions

Product Questions

Are your products cruelty-free?

Yes, all our cosmetics and beauty products are cruelty-free and never tested on animals.

What ingredients do you use?

We use high-quality, safe ingredients in all our products. Full ingredient lists are available on each product page. 

Do you offer samples?

We occasionally offer sample sizes of select products. Message us at 905.464.8108 or email angella@glomalin.ca to fine out availability.

Shipping & Delivery

Which countries do you ship to?

We currently ship within Canada, with plans to expand to the US and Europe soon.

How long does shipping take?

Canadian orders typically arrive within 5-7 business days. International shipping times vary by destination.

Do you charge duties and taxes?

For international orders, duties and taxes may apply and will be calculated at checkout.

Returns & Exchanges

What is your return policy?

We accept returns within 30 days of purchase for unopened products in original condition.

How do I initiate a return?

Contact our customer service team with your order number to start the return process.

Account & Orders

Do I need an account to place an order?

No, you can checkout as a guest. However, creating an account lets you track orders and save your preferences.

How can I track my order?

You'll receive a tracking number via email once your order ships.